Poor paper processes, a creaking care system and lack of staff knowledge – how they stop people accessing NHS Continuing Care funding: Ian Johnson’s story…
Like so many people, Ian Johnson’s family faced the onerous task of trying to secure NHS Continuing Care funding for an older relative. Paperwork errors in NHS Continuing Healthcare assessments made it even harder.
Their case highlights the frustrations of battling to overcome all-too-common systemic problems in the Continuing Care funding assessment process – and a lack of knowledge amongst funding assessors and healthcare staff.
All this is, of course, a huge barrier to funding. Plus, dealing with an overloaded care system creaking under the pressure of paper processes, keeping track of moving goalposts, driving long distances to look out for someone you love who has serious health problems – all at the same time – is not easy.
Ian’s family eventually won their case for NHS Continuing Healthcare funding, and he wrote to us to share their experience…
From pillar to post in the health system
“My mother-in-law, a 91-year-old with dementia, initially suffered a fall at home followed by six transfers back and forth between community and acute hospitals; during this time her health deteriorated sharply, with a further fall, a possible stroke and pulmonary embolism adding to her condition. All her hospital transfers happened at night, something we found unacceptable for a frail elderly lady with dementia. ( Read more here ….. )