Category Archives: Complaints

“Good Complaints Handling for CCG’s” (NHS, May 2013)

“This document sets out for CCGs what a good process for the handling of, and learning from, complaints looks like. It is intended as a good practice guide to assist CCGs to handle complaints well and comply with the regulations, … Continue reading

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Practice Guidance PG 68 – 73 Disputes

PG 68 There  are  two  different  kinds   of  dispute   that  may  arise  in  relation   to  NHS continuing healthcare: 68.1  a) Disputes between a CCG and an LA regarding eligibility (which could also have additional complications arising from the two organisations … Continue reading

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What does the “More Complaints Please!” report say about the NHS?

The parliamentary Public Administration Committee’s Twelfth Report,”More complaints please!”  was published on 12th April 2014. Amongst the pages of the report, there were several references to the NHS, and some of these are included below. Summary Complaints about the NHS, and the … Continue reading

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