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Category Archives: Complaints
“This document sets out for CCGs what a good process for the handling of, and learning from, complaints looks like. It is intended as a good practice guide to assist CCGs to handle complaints well and comply with the regulations, … Continue reading
PG 68 There are two different kinds of dispute that may arise in relation to NHS continuing healthcare: 68.1 a) Disputes between a CCG and an LA regarding eligibility (which could also have additional complications arising from the two organisations … Continue reading
The parliamentary Public Administration Committee’s Twelfth Report,”More complaints please!” was published on 12th April 2014. Amongst the pages of the report, there were several references to the NHS, and some of these are included below. Summary Complaints about the NHS, and the … Continue reading